Refund policy
Return, Exchange and Refund Policy
At Ishqa, we hope you love every piece you receive.
Change of mind
We do not offer returns or exchanges if you change your mind after placing an order, subject to your rights under applicable law.
Damaged items
If your jewellery arrives damaged, please contact us as soon as possible, preferably within 24 hours of delivery.
To help us understand what happened, please provide:
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Your order number.
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A short description of the damage.
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A clear, continuous unboxing video showing the unopened parcel, the shipping label, the opening of the parcel and the condition of the jewellery.
If you are unable to provide an unboxing video, please contact us with any other information or evidence available. We will review your concern, and your rights under applicable law will continue to apply.
Incorrect, defective or other order issues
If you receive an incorrect or defective item, an item that is substantially different from its description, or experience another issue with your order, please contact us. We will review the issue and explain the available remedy, which may include a return, replacement or refund, in accordance with applicable law.
Return shipping
If an item needs to be returned, we will provide the return instructions.
Cost of return shipping: Rs. 200 (to be paid by customer).
For Return address, please email us at hello@ishqa.co.in
Refunds
Where a refund is applicable, it will be issued through store credit within 8-10 working days after refund approval, subject to applicable law.
Contact us
Email: hello@ishqa.co.in
WhatsApp: +91 9981529710
This policy does not limit your rights under applicable Indian consumer protection law.